At Omar Tones, we want you to be satisfied with your purchase. This Returns & Refund Policy explains the conditions under which you may return items and request a refund or exchange.
Eligibility for Returns
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Returns are only accepted for items that are defective, damaged, or incorrect upon delivery.
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Customers must notify us of the issue within 7 days of delivery by contacting us at [email protected].
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Items must be returned in their original condition, unused, and with all original packaging, manuals, and accessories included.
Items Not Eligible for Return
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Products that show signs of use, wear, or damage caused by the customer.
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Items returned without original packaging or missing parts.
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Customized or special-order items, unless defective.
Return Process
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Contact us at [email protected] within 7 days of receiving your order.
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Provide your order details and photos of the item showing the defect or damage.
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Once your return request is approved, we will provide instructions for returning the product.
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The customer is responsible for the shipping cost of returning the product unless the return is due to our error.
Refunds
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we only accept Cash on Delivery as payment method.
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If a replacement is not possible, we will arrange an alternative solution in consultation with you.
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Refunds are processed once we receive and inspect the returned item.
Exchanges
If your product is eligible for a return, you may request an exchange for the same item or a different product of equal value.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with proof (photos or videos). We will prioritize replacements for such cases.
International Orders
As Omar Tones operates worldwide, return shipping times and costs may vary depending on your location. Please ensure proper packaging when returning items to avoid further damage.
Contact Us
If you have any questions about our Returns & Refund Policy, please reach out to us at:
Email: [email protected]